Nerd Chick Adventures: Online Scams

I’m a big fan of how technology makes life easier. Unfortunately, it also makes it easier for scam artists to target potential victims. For many, the relative newness of using email and web access for banking, shopping and paying bills leaves them vulnerable to crooks looking to steal personal information for financial gain. Trust your instincts and arm yourself with knowledge to protect yourself from these common scams.

“We suspect that your account has been compromised.” Whether you receive this notice via email, text, or telephone, you’re typically directed to a website that either downloads malicious software onto your computer or requests that you provide personal information, allowing the scammer to steal from you. Weblinks can be “masked” to look like your bank or credit card company’s website, but clicking it takes you to a completely different site. Hover your cursor over the link to see the actual address you’ll be directed to. Simple rule: never click on a link in an email or reply to an unsolicited message with personal information. Call the company or go directly to their website by typing the address into the browser bar yourself.

Now that so many of us frequent Facebook, it’s no surprise scam artists have started targeting our social networking activities. A common bait is the enticing: “I just signed up to win an iPad 2. Click here for your chance to win!” posted on a friend’s Facebook page. Click the link and you’re prompted to allow access to your Facebook account and personal information before you’re “entered into the contest.” All you get is lots of spam and your personal data being compromised or sold.

Pinterest, a hugely popular “shareable scrapbook” linked to Facebook, allows people to “pin” pictures to their boards that automatically link to outside websites. Beware of those encouraging you to “re-pin” for a reward, often promising a gift certificate to your favorite store. Provide your information to claim the non-existent prize and as with the iPad contest example, you expose yourself to data mining.

Thieves have discovered ways to take advantage of online shopping and trading venues as well. Many buyers and sellers already know not to enter into a transaction that requires an advanced fee, or send a high dollar item to a potential buyer without payment in escrow. One sneakier trick is the “over-payment” scam. A buyer makes a strong offer, and then sends you a check for more than the price you agreed upon. “Oops, do you mind wiring me the difference?” You wire the cash, his check bounces, and he disappears with your money.

Then there’s the pre-approved credit card offer that requires a “small transaction fee” to process your application. You send your money and never hear from the company again. Bottom line: don’t provide information or payment in response to any unsolicited email, pop-up ad, web contact, or phone call.

Finally, a scam that takes advantage of people concerned about viruses and spyware is becoming more common. You get a phone call out of the blue. The caller tells you that she’s from Microsoft and an infection has been detected on your system. She can get it cleaned off for you; all you need to do is give her remote access to your PC and pay a small fee for the virus removal. While most PC users would know better than to click a pop-up ad with a similar message, the telemarketer can be quite convincing. For the record, Microsoft will never contact you to tell you there’s a problem with your PC, so don’t buy it. The same goes for Dell, HP, Norton, etc. Don’t trust anyone who tells you they’ve discovered a problem with your PC, sight unseen, and then asks you to pay for repair. Hang up and, if you think there might be a legitimate problem, call your computer service company.

Andrea Eldridge is CEO of Nerds on Call, which offers on-site computer and home theater set-up and repair. Based in Redding, Calif., it has locations in five states. Contact Eldridge at www.callnerds.com/andrea

Avatar
Andrea Eldridge is CEO and co-founder of Nerds On Call, an on-site computer and electronics repair service for homes and businesses. Andrea established the company with her husband, Ryan, from a spare room in their home in Redding, California in March 2004. They have since expanded to locations throughout California, Oregon, Washington, Arizona, Maryland, and most recently South Dakota. Nerds On Call provides repair and trouble-shooting for PCs and Macs, home and office networks, printers, iPods® and MP3 players, handheld devices and cell phones, home theaters and game systems. If it has an on/off button, Nerds On Call can probably fix it. Andrea is the celebrated columnist of Nerd Chick Adventures, which speaks to the novice computer user and runs weekly in the Redding Record Searchlight. She regularly appears as a guest tech correspondent on ABC, NBC, FOX, and CBS on shows such as Good Day Sacramento, Good Morning Arizona and MORE Good Day Portland, offering viewers easy tips on technology, Internet lifestyle, and gadgets. For more on Andrea Eldridge, fee free to contact her through our contact form.
Comment Policy: We welcome your comments, with some caveats: Please keep your comments positive and civilized. If your comment is critical, please make it constructive. If your comment is rude, we will delete it. If you are constantly negative or a general pest, troll, or hater, we will ban you from the site forever. The definition of terms is left solely up to us. Comments are disabled on articles older than 90 days. Thank you. Carry on.

9 Responses

  1. Avatar Canda says:

    Good tips, Andrea. Thanks.

  2. Avatar Ginny says:

    Thanks! Good you pointed out the fix the computer scams.

    I've had the group wanting to fix computer, sometimes four or five times in a day. Finally threatened them to leave me alone!

  3. Avatar pmarshall says:

    Thanks for the great information. There are "those" just waiting to rip us off.

  4. I have to share with you all…today our customer service department got one of "those" calls today at our call center. So some of the reps had a little fun with the so called "Microsoft" support. Needless to say…they hung up 😉

  5. Avatar Budd Hodges says:

    Good advice Andrea…also be aware of the Nigerian secret shopper scam. The thief will send you a real looking money order of $450 in advance as upfront pay for reporting a shopping experience. They want you to go to your bank, cash it and wire a portion back.

    It's on it's way and then the bank notifys you the money order was fake and your out $450 to the bank. The scammers will keep sending more fake money orders. And if you tell them you didn't get the first ones, they'll send more. Don"t fall for it.

  6. Avatar Leonhard Ott says:

    Bravo nerdy chick. That last one about virus and spyware has been a real pain lately in this area and really gets the steam blowing out my ears. I also like to give them a hard time. There are so many nice people in this area that don't know any better and are getting taken for a ride because they care. A lot of them are seniors and handicapped and the only way we can stop them, is to get the word out. So I want everyone that has read this to start talking and discussing these scams with your friends, your sisters, your brothers, mothers, dads, grandparents and anyone else you can think of. It's the only way to put these scammers out of business. And if you do have concerns about your computer there are plenty of reputable local techs like the nerdy chick you can turn to for help.

  7. Avatar Name says:

    I get emails with the subject "Urgent re FedEx tracking #287356823234"

    For some reason they need personal information to verify, even when I have not FedExed anything…

  8. Have you ever thought about creating an e-book or guest authoring on other websites?

    I have a blog based upon on the same ideas you discuss and would really like

    to have you share some stories/information.

    I know my viewers would appreciate your work. If you are even remotely interested,

    feel free to shoot me an e mail.