A Message from William D. Johnson
CEO AND PRESIDENT, PG&E CORPORATION
Dear Valued Customer:
As the State of California and our communities mobilize to slow the spread of novel coronavirus (COVID-19), our hearts go out to all those who have been affected by this outbreak. At PG&E, we want you to know how we’re supporting these efforts and our customers in this difficult time.
No disconnections: We understand that many of our customers are facing severe economic challenges because of this crisis, as businesses and schools close. In consideration of this, PG&E will not disconnect any customer’s power for nonpayment during this health crisis. We want customers to have confidence in this time that they can turn on the lights, keep the heat on and cook on their stoves.
Encouraging CARE: We also have a program in place called CARE that helps reduce bills for customers facing economic hardships. Please see if you qualify for this program at www.pge.com/care.
Protecting our employees: To help slow the spread of the virus, and limit the risk of our own employees, we are asking many employees who perform administrative functions to work from home. However, because so much of our work is essential to public safety and powering our economy, our front-line employees will remain hard at work in the field. Out of an abundance of caution, we are asking employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrile gloves while in customers’ homes.
Continuing our wildfire safety work: As we all work to fight this virus, we also know wildfire season is around the corner. So, we will continue to accelerate our work to upgrade our system in the face of continued and perhaps worsening wildfire threats due to the dry winter weather. To keep you safe in the event of wildfire threats or power outages, we urge you to update your contact information at www.pge.com/mywildfirealerts.
We remain privileged to serve you and your community with safe, reliable energy. For more information on ways you can stay safe, I invite you to visit safetyactioncenter.pge.com.
William D. Johnson
CEO and President, PG&E Corporation