Having trouble paying your mortgage? To find out if you qualify for a loan modification, you’ll have to work with a loan servicer — the company that collects your mortgage payments.
But dealing with these companies can be frustrating and confusing, says Diane Thompson, an attorney with the National Consumer Law Center in Boston.
“People have always gotten lost in call waiting,” Thompson says. “You’ll routinely have people hang up on you, and you’ll never reach the same person.” Thompson offers these tips for working with your servicer:
